Shipping policy
Shipping Policy
Effective Date: 3/13/25
Welcome to Sew Aquasia! We’re committed to providing you with the best shopping experience, including a clear and fair shipping policy. Please read below for details on our shipping process.
1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your payment confirmation.
- Custom or made-to-order items may require additional processing time.
2. Shipping Rates & Delivery Times
Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout. Estimated delivery times are:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5 - 8 business days | $XX or Free over $XX |
| Expedited Shipping | 3 - 5 business days | $XX |
| Express Shipping | 1 - 2 business days | $XX |
Note: Delivery times are estimates and may vary due to external factors such as weather, customs processing, or carrier delays.
3. International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on location and shipping method. Customers are responsible for any customs duties, taxes, or import fees required by their country.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.
5. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have specific shipping restrictions based on location or regulations.
6. Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please contact us at sewaquasia@gmail.com.
- We are not responsible for lost or stolen packages once marked as "delivered." If you experience an issue, please reach out to the shipping carrier for assistance.
7. Address Changes & Order Modifications
- If you need to change your shipping address, please contact us within 24 hours of placing your order.
- Once an order has been shipped, we are unable to modify the address or make any changes.
8. Returns Due to Shipping Issues
If a package is returned due to an incorrect address or failure to claim, the customer is responsible for any reshipment costs.
9. Contact Us
For any shipping-related inquiries, please contact our support team at sewaquasia@gmail.com or 607-201-0378.
Thank you for shopping with Sew Aquasia!